Definition for Customer relationship management

From Biology Forums Dictionary

Revision as of 15:30, 22 August 2018 by Filup (Talk | contribs) (Created page with "Customer relationship management (CRM), sometimes referred to as “sales automation,” is software that records in one place the extensive information necessary to understan...")

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Customer relationship management (CRM), sometimes referred to as “sales automation,” is software that records in one place the extensive information necessary to understand a customer and his or her needs and expectations.